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Shipping & Returns

Lead time:

Calculating when your order will arrive is easy!  You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. Let's say you order a 4G USB Modem. Usually, it would take us for 2-3 days to inspect the goods and package them before shipping. Then we transfer the parcel to our forwarder, it then take 4-7 days to ship the parcel to destination countries. So the total lead time is around 6-10 days for express delivery.

However, if you choose the fixed shipping method, it would take around 20 days for you to receive the order. So if you need the device urgent, please choose express delivery methods.

Shipping Methods:


5G CPE Router Company has partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer three shipping methods:

* Expedited Shipping: 3-5 business days

* Standard Shipping: 6-8 business days

* Super Saver Shipping: 10-20 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note:

1.) Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

2.) Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2020) and Chinese New Year (February 10, 2020), services from certain suppliers
 

Return and Cancellation Policy


Online purchases require flexibility and support, 5GCPERouter.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

Cancellation Policy(Cooling-off rule)

Many orders can be cancelled at no charge up before shipment. The order canncellation (excluding pre-orders) can be done in 2 days after payment finished. Users could cancel the order through our system or contact us via Email. If order is cancelled in 2 days, customers will get the full refund in 1 days after we get the notification from customer.

When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with 5gcperouter.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

Return Policy

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

For products that are faulty or has quality problem, You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.

If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read our policies for more details (when applicable) and exceptions.

However, we would Not accept return for refund if it's not our product's problem in principle. If you insist on returning the order, 20% of the total order value and shipping fee would be charged for our handling cost. And the shipping fee for return should be paid by buyer.

If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will resend your items or offer a refund.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging to process your exchanging or refund.

If buyer refused to help the shipping forwarder to clear the customs at the destination country, all the return fees and taxes would be responsible by the buyer.

If you can't find answers for your situation, please contact our customer service to get advice.